Return Policy and Refunds
Returning online items?
If you aren’t happy with any of your items, simply hand them back to your delivery driver at the time of delivery, or to one of our colleagues when using Click Click Away or Tap Tap away.
We will then arrange for a refund to your payment card.
Our team of pickers do their best to choose only the freshest products with the longest expiry dates for you. If you’re not happy with the fresh food we’ve delivered, our Freshness Guarantee means you can hand it back to your driver and we’ll arrange a refund for you.
After delivery, unwanted items can be returned to OGS centre. Simply bring your delivery note and we’ll happily offer a replacement or refund. For perishable food items, please return within its use-by date.
Please be aware that we cannot accept change of mind returns on certain products due to health and hygiene reasons (such as toothbrushes).
For further help and support you can call us on (0777 213 3503)